Dear Jetblue,
I really want this to work…I really do. I love cheap fares, I love your plush leather seats, I love your fairly quick check in process, and I really LOVE your DirectTV in every seat, but you’re making this really … Continue reading
Tag Archives: customer service
Jetblue responds
After an absolutely painful 5 days for Jetblue, they apparently have their act together. They announced a customer bill of rights today, which I think is a good idea at heart but really doesn’t quite get it done. I will … Continue reading
More Jetblue thoughts…
(the filled JFK terminal yesterday) So I thought instead of just complaining about all the things that went wrong the last few days for Jetblue, I thought I could maybe offer some solutions from my perspective. Now I can’t even … Continue reading
Disaster at JFK
(4 of Jetblue’s 6 baggage carousels were like this at JFK today…a baggage wasteland) I had a fun full day at JFK airport today courtesy of Jetblue and the winter storm from yesterday. In the past I’ve been a Jetblue … Continue reading
How not to process an online customer service claim
I”m incredibly annoyed with Yahoo Search Marketing in a number of ways, but the most pressing is the fact that we have money locked in our account with no way to get it out. Basically they have a minimum charge … Continue reading